Millie Sullivan, Administrative Assistant/ Front Desk Therapy, just celebrated her first full year with Easter Seals. Yes, she started working at our front desk just a week prior to the COVID-19 state-wide lock down. Millie's role includes directing incoming phone calls to appropriate programs and departments. processing incoming referrals. checking in clients for therapies, evaluations, and services. She also screens employees, clients and guests coming into the administrative side of the building. And, all with a warm and welcoming smile on her face that shines through her N-95 mask.
Millie has a natural calming vibe about her and enjoys seeing our clients each day! She says, "I enjoy watching the growth of the clients through our programs. The happiness of the guardians when the client does something new and sometimes unexpected. What I want to be known for in my role is my care for the clients. That they can feel at ease in my presence."
Her connection to our clients is personal, "I found Easterseals by accident when I was struggling to locate a child care program for my then 3 yr old who had behavior issues. I only called them because they were located on my street and walkable. He had difficulty communicating through speech and other centers didn’t care to put in the effort for him. Easterseals went above and beyond. They realized his frustrations were due to not feeling understood. He is now 5 years old in Kindergarten and is thriving. My husband and I said the other day that Easterseals unlocked his voice. He has more to say then we ever knew."
Millie loves her job at Easterseals and was recently nominated by her supervisor for participation in Easterseals IMPACT Team. She notes, "Easterseals has brought my life into a place where I appreciate the day to day. This includes my job, my family and my community. - something I had only dreamed about up to this point. Having two special needs children can be hard, but I have learned how to appreciate what they bring to my life in ways I never would have dreamed."